Your privacy matters to us. This page explains what personal information cow88 collects, how we use it, and the steps we take to keep it safe — so you can enjoy the platform with full confidence.
When you register and use the cow88 platform, we collect certain personal information to operate your account, process transactions, and keep the platform secure. The types of information we collect include your full name, date of birth, email address, mobile number, and payment details such as your GCash or bank account information. We also collect technical data automatically — including your device type, IP address, browser version, and session activity — to help us detect fraud, improve performance, and ensure a stable experience on mobile. All data collection is carried out in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. We only collect information that is necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and responsible gaming compliance.
To create an account on cow88, you are required to provide your full name, date of birth, a valid email address, and a mobile number registered in the Philippines. This information is used to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and ensure that only one account is registered per person. Providing accurate registration details is a condition of using the platform — accounts found to contain false information may be suspended or permanently closed. We store registration data securely and do not share it with third parties except where required by law or for the purposes of payment processing and identity verification.
When you make a deposit or request a withdrawal, we collect the payment method details you provide, including e-wallet account numbers, bank account information, and transaction reference numbers. This data is used solely to process your transactions, verify that payments originate from accounts registered in your name, and maintain accurate financial records as required by applicable regulations. cow88 does not store full card numbers or banking credentials on our servers — payment processing is handled through secure, encrypted channels. Transaction records are retained for a minimum period as required under Philippine financial regulations and may be reviewed in the event of a dispute or audit.
The personal data we collect is used to operate and maintain your account, process deposits and withdrawals in Philippine pesos, deliver promotions you have opted into, and provide customer support. We also use your data to monitor for suspicious activity, enforce our responsible gaming policies, and comply with our legal obligations under Philippine law. We may use aggregated, anonymised data for internal analytics to improve the platform experience — this data cannot be used to identify you individually. We will never sell your personal information to third parties, and we will not use your data for purposes beyond those described in this Privacy Policy without first obtaining your consent.
The cow88 platform uses cookies and similar tracking technologies to remember your session, maintain your login state, and improve platform performance on mobile devices. Cookies also help us understand how users navigate the platform so we can identify areas for improvement. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites. Technical data such as IP addresses and device identifiers are retained for security and fraud prevention purposes and are not linked to your personal profile beyond what is necessary for those functions.
cow88 does not sell, rent, or trade your personal information to any third party for marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for those services and under strict confidentiality agreements. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so. In the event of a business transfer or merger, your data may be transferred to the successor entity, and you will be notified of any such change in advance.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our internal compliance obligations. If you request the closure of your account, we will deactivate it and begin the process of removing or anonymising your personal data, subject to any legal retention requirements that may apply. Transaction records, identity verification documents, and responsible gaming records may be retained for a longer period in accordance with applicable regulations. You may request information about the specific retention periods applicable to your data by contacting our support team.
As a data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and used, the right to access a copy of the data we hold about you, and the right to request corrections to any inaccurate information. You also have the right to object to the processing of your data in certain circumstances, the right to erasure or blocking of data that is no longer necessary, and the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact us at [email protected] with your request and we will respond within the timeframe required by law.
We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage with access controls limited to authorised personnel, and regular security assessments of our systems. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security — you are also responsible for keeping your login credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account. We encourage all users to use strong, unique passwords and to enable any additional security features available on the platform.
The cow88 platform is strictly for users aged 21 years and above in the Philippines. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately close the account and delete the associated data. Parents and guardians who believe a minor may have accessed the platform are encouraged to contact us at [email protected] so we can take prompt action. Age verification is conducted as part of the registration and withdrawal process to enforce this requirement.
cow88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice. Your continued use of the platform after any changes are published constitutes your acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we protect your data. If you have any questions about this Privacy Policy or how your data is handled, please reach out to us at [email protected].
A quick summary of the key commitments we make to every player on the cow88 platform.
All data transmitted between your device and our servers is protected with SSL/TLS encryption. Your account credentials and payment details are never stored in plain text.
Under the Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal information at any time by contacting our support team.
We do not sell, rent, or trade your personal information to advertisers or data brokers. Your data is used only to operate your account and improve your platform experience.
If you have any concerns about how your data is handled, or if you would like to exercise your rights under the Data Privacy Act, our support team is ready to help. You can also visit our FAQ page for quick answers.